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Help Centre!

Everything you need to know about your next adventure! If you cannot find what you are looking for please contact a member of our team on 08082394989


Cruise Miles

What is the value of my Cruise Miles®?

The value of one Cruise Mile, when redeemed, is 1p.

Can I earn Cruise Miles® if I book a cruise onboard?

Yes, as long as you nominate ROL Cruise as your chosen cruise specialist, you’ll earn Cruise Miles® for that booking. All you need to do is quote our ABTA number (F9255) when booking onboard. Your Cruise Miles® will be awarded as soon as your cruise booking is transferred to us.

How do I redeem my Cruise Miles®?

Cruise Miles® can only be redeemed when making a new cruise booking with ROL Cruise. Simply tell your Cruise Consultant how many Cruise Miles® you wish to redeem when making your booking.

How can I check my Cruise Miles® balance?

To check your Cruise Miles® balance, please log into My ROL.

Where can I find the full terms and conditions for Cruise Miles®?

What is a Recommend a Friend (RAF) code?

A Recommend a Friend (RAF) code is a unique code that is supplied to all of our Cruise Miles® members to allow us to identify them when recommending friends to us. This code allows us, if eligible, to credit any earnt Cruise Miles® to the recommender’s account. You can invite as many friends as you like to join Cruise Miles®. For the first five recommended friends, you’ll be credited 1,000 Cruise Miles® (provided they have not registered with us before).

To find your Recommend a Friend code, please log into My ROL.

If a friend has sent you their Recommend a Friend code, please supply this at the time of registration to ensure you both earn your eligible Cruise Miles®. Just tick the box on the registration form.

Are Cruise Miles® combinable with all cruise offers?

Yes! You can redeem and/or earn Cruise Miles® on any cruise booking you make through ROL Cruise with our preferred cruise line partners. And you’ll receive added benefits too!

How do I earn Cruise Miles®?

For every booking you make with ROL Cruise, you’ll earn 1 Cruise Mile for each pound you spend. Cruise Miles® will be equally divided between all adults named on the booking e.g. on a £5,000 booking for 2 adults, each adult will be rewarded 2,500 Cruise Miles®.

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