Whilst Onboard

Most ships have designated smoking areas onboard. This ensures the comfort and safety of all passengers and your cooperation is very much appreciated. Please check with your cruise line for more information.

Most cruise lines do not include gratuities in the cost of your cruise. However, this can vary depending on the type of cruise you have booked and with which cruise line. For more information on your chosen cruise line’s policy, please ask at the time of booking so we can advise you further.

Transfers are usually included in the cost of your cruise. However, if they’re not and you would like assistance with arranging transfers, please call us on 0800 121 6191 and we will be happy to help.

Most ships have a payable laundry service available - please check your individual ships' facilities or ask at the time of booking.

Yes, as well as access to email providers. Please check with your cruise line for more information about internet packages and charges before you travel and confirm which options are available as this may change depending on location and cruise line operator.

In accordance with legislation, only alcohol purchased onboard can be consumed onboard and any purchases of alcohol made whilst ashore will be securely stored by the ship crew until the end of your cruise. There is no limit on Duty-Free goods when you’re returning to the UK from an EU country so long as it's for your own personal use.

You can relax and eat what you want and when you want on most ships. You will be spoilt for choice with the variety of restaurants with flexible serving times. Dining times and table sizes should have been discussed at the time of booking. If you need to discuss this in more detail, please call us on 0800 121 6191.

You will receive a cruise card at check-in which you can charge for all purchases (refreshments, beauty treatments etc.). You will be required to settle your account before disembarking. Payment is usually accepted by all major credit and debit cards and cash.

The currency you require will depend on where you’re travelling. You can check currency requirements with your local Bureau de Change, bank or on the internet.

It’s always a good idea to leave your travel details with friends and family so they can rest always knowing your travel itinerary and whereabouts. In the event of an emergency, you can ask your friends and family to call us on 0800 121 6191 and we will make every effort to contact you via the ship’s crew or hotelier.

Yes. A family cruise needs to be fun for everyone and toddlers to teenagers can look forward to a variety of activities onboard most ships. Many children’s programmes are offered for specific age groups. More information on opening hours, supervision requirements and babysitting facilities can be obtained at the time of booking or via your chosen cruise line.

Most treatments can be arranged once onboard and are chargeable. However, prices vary between cruise lines and cruise ships so please check with your cruise line before travelling.

Whilst onboard, you may want to take advantage of the offers and promotions available before you disembark. You can nominate ROL Cruise as your chosen agent by quoting our ABTA number, F9255. By doing so, you will not only benefit from the cruise line’s onboard promotion but you’ll also earn Cruise Miles® if you’re a Cruise Miles® member.

You can book shore excursions in advance with most cruise lines using their app or their website. To book online, you’ll need to register for an account:

• Ambassador Cruise Line
• APT Cruising
• Azamara
• Celebrity Cruises
• Celestyal Cruises
• Cunard
• Emerald Cruises
• Emerald Yacht Cruises
• Fred. Olsen Cruise Lines
• Holland America Line
• Hurtigruten Coastal Express
• Hurtigruten Expeditions
• Oceania Cruises
• P&O Cruises
• Princess Cruises
• Regent Seven Seas Cruises
• Royal Caribbean International
• Saga Ocean Cruises
• Scenic Ocean Cruises
• Scenic River Cruises
• Seabourn
• Silversea
• Star Clippers
• Uniworld River Cruises

Alternatively, you can call us on 0800 121 6191 option 2.

As a guide only:

• Cruise Only: 23kg maximum per suitcase but no restrictions on the number of suitcases (all suitcases must fit into your booked cabin)
• Flight: Usually 20kg minimum per person but this is dependent on the airline and the class booked

Note: Please check with your booking agent before travelling for specific information on luggage allowance for your cruise.

• Ambassador Cruise Line: Pound Sterling
• APT Cruising: Dependent on itinerary
• Azamara: US Dollar
• Celebrity Cruises: US Dollar
• Celestyal Cruises: Euro
• Cunard: US Dollar
• Emerald Cruises: Euro
• Emerald Yacht Cruises: Euro
• Fred. Olsen Cruise Lines: Pound Sterling
• Holland America Line: US Dollar
• Hurtigruten Coastal Express: Norwegian Kroner
• Hurtigruten Expeditions: Norwegian Kroner
• Oceania Cruises: US Dollar
• P&O Cruises: Pound Sterling
• Princess Cruises: US Dollar
• Regent Seven Seas Cruises: US Dollar
• Royal Caribbean International: US Dollar
• Saga Ocean Cruises: Pound Sterling
• Scenic Ocean Cruises: Euro
• Scenic River Cruises: Euro
• Seabourn: US Dollar
• Silversea: US Dollar
• Star Clippers: Euro
• Uniworld River Cruises: Dependent on itinerary

It is advisable you ensure you have enough money to cover all eventualities. You may also want to take small amounts of local currencies and/or internationally accepted credit cards and debit cards.

The ROL Cruise Ambassadors can be found onboard many of our cruises. They are there to help ensure that your holiday runs as smoothly as possible. If you have questions on anything from Cruise Miles® to documentation they will try their best to help. If they’re onboard your voyage, you’ll receive a letter introducing them and advising where you’ll find them onboard.

• APT Cruising: Up to 220 volts
• Azamara: Up to 220 volts
• Celebrity Cruises: Up to 220 volts
• Celestyal Cruises: Up to 220 volts
• Cunard: Up to 220 volts
• Emerald Cruises: Up to 220 volts
• Emerald Yacht Cruises: Up to 220 volts
• Fred. Olsen Cruise Lines: Up to 220 volts
• Holland America Line: Up to 220 volts
• Hurtigruten Coastal Express: Up to 220 volts
• Hurtigruten Expeditions: Up to 220 volts
• Oceania Cruises: Up to 220 volts
• P&O Cruises: Up to 230 volts
• Princess Cruises: Up to 220 volts
• Regent Seven Seas Cruises: Up to 220 volts
• Royal Caribbean International: Up to 220 volts
• Saga Ocean Cruises: Up to 240 volts
• Scenic Ocean Cruises: Up to 220 volts
• Scenic River Cruises: Up to 220 volts
• Seabourn: Up to 220 volts
• Silversea: Up to 220 volts
• Star Clippers: Up to 240 volts
• Uniworld River Cruises: Up to 220 volts

Each suite is equipped with a personal safe with an electronic combination lock.

Each guest is set up with a Seapass® which is a cashless system used for all onboard purchases and services. The account may be set up with either a credit card or a cash account.

When you’re onboard, the right look will vary by venue. Casual, Smart Casual and Formal are a few types of suggested attire.

The evening dress code applies from 6 pm and must be followed by all guests in the ship’s public areas for the evening. The dress code is recommended for the ambience and comfort of all guests. Details will be shown in your Daily Programme.

When you’re relaxing onboard, the dress code is smart casual and comfortable. For the evenings, while there are no formal nights, the recommended onboard dress code is elegant casual for most restaurants.

The currency onboard is US Dollars.

When you’re relaxing onboard, the dress code is smart casual and comfortable. For the evenings, while there are no formal nights, the recommended onboard dress code is elegant casual for most restaurants.

The official language spoken on board is English. All officers, staff and crew as well as local guides and regional specialists speak fluent English. All announcements and lectures will be presented in English.

Yes, Seabourn ships offer guests access to the internet.

For the comfort of all guests, most public areas onboard, as well as guest suites, are smoke-free.

Yes, guests can take alcohol on their Seabourn cruise. There are no limitations.

Yes, complimentary room service is available 24 hours a day.

The currency used onboard is US Dollars.

During the daytime, casual, resort-style attire is welcome in all lounges and dining venues. After 6 pm, Elegant Casual is required.

Yes, all Silversea ships are equipped to offer Wi-Fi access.

At Silversea, the comfort, enjoyment and safety of all guests is paramount. Most areas onboard are non-smoking and, as a safety precaution, smoking is not permitted in guest accommodations. However, smoking is permitted in the Connoisseur’s Corner and in specifically designated areas.

Yes, guests can take alcohol on their Silversea cruise. There are no limitations.

The currency used onboard Silversea is US Dollars.

Shipboard attire ranges from casual to formal. Casual wear is appropriate for daytime aboard the ship or ashore and consists of standard sports outfits as worn at 5-star resorts. Evening attire falls into 3 categories; casual, informal and formal.

You can book one of the e-bikes that are available on Spirit of Adventure and Spirit of Discovery at their Explore Ashore service desk. We recommend you book in advance. 

The number of formal nights will depend on the duration of your cruise.

Please see the breakdown below:

A cruise of 4 – 7 nights will have one formal night.

A cruise of 8 – 11 nights will have two formal nights.

A cruise of 12 – 21 nights will have three formal nights on board.

Formal attire will be required in all restaurants on your SAGA cruise, except in The Grill on Formal nights.

For ladies’ appropriate formal attire includes an evening gown, cocktail dress, or a dress suit.

For gentlemen, appropriate formal attire includes a suit with a tie or a dinner jacket with a bow tie.

For those who do not want to participate in formal nights, evening-casual attire can be worn in The Grill, The Playhouse Theatre, and all bars.

Yes. During the day, casual wear is appropriate for daytime both onboard and ashore. Casual wear consists of jeans, shorts, t-shirts and tennis shoes. After 6 pm, Elegant Casual is required. For ladies, this includes a skirt or slacks with a blouse or jumper, a pantsuit or dress; trousers and a collared shirt for gentlemen. Casual wear is not to be worn at dinner, except dining at the Pool Grill and on the final evening of the cruise.