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Help Centre!

Everything you need to know about your next adventure! If you cannot find what you are looking for please contact a member of our team on 08082394989


Flights

Should I download the airline app?

Yes, we strongly recommend downloading the airlines app where possible as this will have live information on your flights. We also advise all guests to complete the online check-in process online before travelling to the airport.

Airline apps for iPhone users:

Airline apps for Android users: 

I am ready to book my flight seats, what do I do next?

If you can see your airline and a flight locator on your ROL documentation and wish to log in to manage your flights, please try this. 

Please note that the process for booking flight seats will vary depending on who you are flying with. And you are bound by their terms and conditions. 

Some airlines will charge to pre-book seats.

In most cases, you cannot pre-select your flight seats until the airline has ticketed your flight, which is around 45 days prior to your departure date.

We have put together a list of our most commonly used airlines. To help guide you in pre-booking your flight seats please click the read more button below.

Read more

Where can I find my airline reference?

It's important to note that your airline reference is often not available at the time of booking. We will update our system when we are notified of your unique airline reference number. Once our system has been updated, we will send you an updated flight document for your records.

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