Enjoy exclusive DOUBLE CRUISE MILES when you book by 8pm 30th November 2024 T&C's Apply

Request a call back

Call 08082394989

SEARCH CRUISES Wishlist

Call us FREE  0808 2394 989

Opening Hours - Office closed, we'll open at 8:30am

ABTA and ATOL Protected
Over 25 Years of Experience
Exclusive Loyalty Programme
UK's No. 1 Independent Cruise Specialist

Help Centre!

Everything you need to know about your next adventure! If you cannot find what you are looking for please contact a member of our team on 08082394989


Personal Details

Find the answer to your question in our FAQs section. You can search in the header and define the category, or filter using the categories below

Cruise Miles

General Questions

Payments

Personal Details

Cancellations

Cruise Preparation

Upgrading Your Booking

Whilst Onboard

Future Cruise Credit (FCC)

My ROL Account

Flights

All FAQs

What should I do if I change address?

Please notify us in writing of both your old and new addresses. You can write to us at:

ROL Cruise,

Lexden House,

London Road,

Lexden,

Colchester,

Essex,

CO3 4DB

Or via email at: CustomerServices@ROLCruise.co.uk.

Who should I contact if I want to be removed from your mailing list?

To be removed from our mailing list, please write to us at Unsubscribe@ROLCruise.co.uk or call us on 0800 121 6191. Alternatively, you can update your preferences by logging into your My ROL account.

help agent with headset

Still have a question?

Cant find the answer you are looking for? Please chat to one of our friendly team.

Contact us